PWC reveals law firms are lagging behind on tech

PWC report into legal sector use of IT warns the industry is falling behind. Report warns that urgent action is needed to future-proof firms from upcoming technology change

by the commentator on 16 October 2017 20:26


A new report from business services group PWC has slammed the legal sector for its lacklustre adoption of technology. In an extensive survey the company criticised law firms for being slow on the uptake with key technologies such as big data analytics.


The research found that only 11 per cent of law firms are currently making any use of big data analytics. Whilst other key areas like smart contracts and blockchain were limited at best.


David Snell, partner and leader of PwC’s law firms advisory group warned that action was needed to improve IT adoption.


He said: “Fundamental action is needed to future-proof the shape and operation of the legal sector. Technology will impact all areas, from client service delivery to business support and, importantly, staff recruitment and retention,”


In some areas the industry was improving, with 70 per cent already investing in client collaboration tools such as secure file sharing and 40 per cent offering mobile apps or automated document production.


Fraser Bell, Chief Revenue Officer at, BSO said: “Now is the time for the legal industry to move towards a less a fragmented approach to technology, especially considering the current period of global uncertainty.


Given that the industry is earmarked by analysts as being at the apex of digital transformation, CIOs in the sector would benefit from taking a longer term view of events.
Whilst front-facing apps and secure file sharing systems will improve employee efficiency, the real differentiator for firms will be the ability to exchange critical data through the cloud and the core network that supports this environment.
Instead of implementing new IT on current requirements, law firms should plan ahead by building an infrastructure that can service the needs of the organisation for the future.”

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